Prospect FAQ
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How Can I Apply for an Apartment?
A member of our leasing team can email you an application directly, or you can apply at infinitypropertiesmke.com/availability
You may also contact Infinity Properties MKE LLC at (414) 367-8820 to request an application or apply directly through the Apply option on our available rental listings.
Please keep in mind:
All prospective tenants must complete an application.
Co-signers, when applicable, must also complete an application.
There is a $30 application fee for each applicant. This fee covers the required background and credit screening.
Please submit only one application per person. All financially responsible parties will need to submit an individual application
Once submitted, an application may be transferred to another available apartment or archived for up to six months upon request at no additional cost.
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What Do I Need to Apply?
Please have the following documents available to upload as a photo, scan, or PDF:
- Photo ID
- Proof of income, such as a recent paystub, tax return, offer letter, or other acceptable documentation
- Previous landlord contact information
We cannot begin the screening process until we have received both a valid photo ID and income verification.
We may contact previous landlords directly to verify rental history.
Our rental application is completed through a secure application platform. Application information and fees are processed securely.
Infinity Properties MKE LLC does not accept applications submitted through Apartments.com,
Zillow, or other third-party advertising platforms. Applications must be completed through our designated application process.
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What Is Required to Be Approved for an Apartment?
Applicants must meet the following general qualification requirements:
- Gross monthly household income must average at least three times the monthly rent.
- A minimum credit score of 600 is required.
If an applicant's credit history returns as N/A, a co-signer will be required.
- Applicants must have verifiable rental history.
- First-time renters are required to have a co-signer.
- Applicants with a serious criminal history may not qualify.
- Applicants who have had an eviction filed within the last 5 years do not qualify.
- Older evictions are evaluated on a case-by-case basis.
At this time, we do not accept Section 8, housing vouchers, or rental assistance through third-party programs.
If an applicant does not meet all of the standard qualification requirements, a co-signer may be added to the application.
In certain circumstances, an increased security deposit may be offered in lieu of a co-signer.
All applications are subject to management review and approval.
Do You Accept Co-Signers?
Yes. Co-signers must complete the same application and screening process as other applicants.
A $30 application fee is required for each co-signer application.
Please contact your leasing agent to have an application sent directly to your co-signer or contact our office at:
leasing@infinitypropertiesmke.com
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How Long Does It Take to Process an Application?
Once all required applications and documents have been submitted, the application typically takes approximately 1–3 business days to review.
If there are any questions or issues with your application, our leasing team will contact you via text, phone, or email.
If You Are Approved:
You will receive an electronic lease and a list of move-in requirements by email.
The email will include deadlines for completing the lease, security deposit, and other required move-in items.
We typically hold an approved apartment for approximately two business days.
If the required move-in items, lease signing, and security deposit payment are not completed within the applicable hold period, management may move forward with the next qualified applicant.
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How Do I Sign My Lease and Pay the Security Deposit?
Once your application has been approved, you will receive an electronic lease and move-in requirements by email.
The lease signing process and required payments are completed online unless otherwise arranged with the leasing team.
You will receive a deadline for completing all required documents and payments.
Can I Pay a Deposit to Hold an Apartment Before Completing My Application?
No.
We do not accept security deposits or rent payments to hold an apartment before the applicant has been approved.
Applicants must complete the required application and screening process before an apartment can be held.
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I've Paid My Deposit and Signed My Lease. What's Next?
Once all required documents have been completed, you will receive confirmation of your lease and move-in information.
Please review the Welcome Packet sent out. This will hold all information including:
- Property Manager Contact Info.
- Key Pickup Steps
- Utilities Set Up
- Paument Methods
- Management/Office Contact Info.
- Maintenance Process
Before keys can be released, you must:
- Pay your Security Deposit/ first month's rent
- Complete all required lease and move-in documents
- Set up any utilities that are the tenant's responsibility
- Complete any other required move-in items
Rent may be paid online through your AppFolio tenant portal or mailed to PO Box 170152 Milwaukee, WI, 53217.
Utilities
If electricity is not included in your rent, you must contact We Energies and establish service prior to your lease start date.
Failure to establish required We Energies service by the lease start date may result in a $75/month administrative fee, due upon demand. If the fee remains unpaid, it may be deducted from the security deposit as permitted by the lease and applicable law.
Key Pickup
Keys will be provided once all required move-in requirements have been completed. Please contact your property manager 1 week prior to lease start to schedule key pickup.
For questions regarding your application,
lease, or move-in process, please contact:
Infinity Properties MKE LLC
(262) 933.2006
leasing@infinitypropertiesmke.com
Tenant FAQ
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How Can I Pay Rent?
Rent is due on or before the 1st of each month and is considered late after the 5th.
- If your rent has not been received, management may contact you regarding your outstanding balance and applicable late fees.
Rent may be paid through the following methods:
Online: Rent can be paid securely through your AppFolio resident portal.
Check, money order, or cashier's check:
Payments should be made payable to PO Box 172152 Milwaukee, WI, 53217
If using a check or money order, please clearly include your name, property address, and apartment number.
Residents are encouraged to use the online resident portal for the fastest and most convenient payment option.
If a payment is returned due to insufficient funds (NSF), applicable NSF and late fees may be charged to the resident in accordance with the lease.
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When Should I Contact My Building Manager?
Residents should contact their building manager for matters such as:
- Schedule Primary Key Pickup
- Noise or neighbor concerns
- Lockouts
- Someone parking in your assigned parking space
- After-hours maintenance emergencies
- Other building-specific concerns
Courtesy & Quiet Hours
Residents are expected to be considerate of their neighbors at all times.
Please keep noise at a reasonable level and respect the quiet hours established for your property and/or lease.
Primary Communication should be in the tenant portal, to ensure that one of our team members can assist to any questions/comments.
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How Do I Submit a Maintenance Request?
All non-emergency maintenance requests should be submitted through your AppFolio resident portal.
Please do not submit maintenance requests verbally to members of the maintenance team, as this can result in delays or make it difficult to properly track the request.
When submitting a maintenance request:
- Be as specific as possible about the issue.
- Include the location of the problem.
- Upload photos when helpful.
- Keep the area accessible to maintenance personnel.
If you have a pet, please make arrangements to secure the pet before maintenance arrives.
By submitting a maintenance request, you are providing management and authorized maintenance personnel permission to enter your apartment to address the reported issue, subject to applicable notice requirements.
Management will schedule maintenance based on the urgency of the request and staff availability.
Please use the AppFolio resident portal for:
- Non-emergency maintenance requests
- Routine repairs
- Appliance issues
- Plumbing issues
- Electrical issues
- General apartment maintenance
This allows management to properly document, prioritize, and schedule your request.
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What Is My Responsibility as a Tenant?
Residents are responsible for maintaining their apartment in a clean and sanitary condition and for promptly reporting maintenance issues.
Resident responsibilities may include:
- Replacing standard light bulbs with the appropriate wattage
- Replacing batteries in smoke and carbon monoxide detectors when applicable
- Reporting needed repairs promptly
- Maintaining reasonable cleanliness within the apartment
- Properly disposing of pet waste
- Taking reasonable steps to prevent pests and property damage
- Reporting leaks, water damage, or other potentially damaging conditions immediately
Residents should notify management as soon as they become aware of a condition that could cause damage to the apartment or building.
Maintaining Appliances & Fixtures
Drains
- Avoid allowing food, grease, hair, or other debris to enter drains. Residents are encouraged to use hair catchers in bathroom sinks and tubs to help prevent clogs.
Stove & Oven
- Residents should familiarize themselves with the controls and proper operation of their stove and oven. Regular cleaning will help maintain the appliance and prevent buildup.
Water Damage
- Residents are responsible for taking reasonable precautions to prevent water damage.
- Do not allow water to remain on countertops or floors. Shower curtains should remain inside the tub or shower while in use.
- Report leaks, standing water, or other water-related issues to management immediately.
Power Outages
- If you lose power, first determine whether the outage affects the entire area or only your apartment.
- If the entire area is affected, contact the appropriate utility provider.
- If the outage is limited to your apartment, check the circuit breaker panel or fuse box before submitting a maintenance request.
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How Do I Give Notice to Move?
Residents are responsible for fulfilling the terms of their lease.
If you plan to move at the end of your lease term, you must provide the required written notice specified in your lease.
Lease Notice Requirements are 60-90 days prior to vacating the unit (Review lease for further details)
Holding Over : No tenancy may be terminated during the period commencing November 1st of one year and ending February 28th of the subsequent year
All residents listed on the lease will be required to provide notice.
Failure to provide the required notice or moving out before the end of the lease term may result in additional financial responsibility as outlined in your lease.
Move-out notices may be submitted through your AppFolio resident portal or directly to the Infinity Properties MKE leasing team.
Please contact management if you are unsure of your required notice period.
Subletting all or part of an apartment is prohibited unless specifically approved in writing by Infinity Properties MKE LLC.
Residents may not transfer occupancy rights to another individual without prior management approval.
I Need to End My Lease Early. What Are My Options?
If you need to end your lease before the scheduled expiration date, contact the Infinity Properties MKE leasing team as soon as possible.
Depending on the terms of your lease and the circumstances, management may offer options such as:
Lease Buyout
If permitted under your lease, a lease buyout may allow a resident to terminate the lease early by paying an applicable buyout amount.
Any buyout must be approved by management and completed according to the terms provided in writing.
Lease Modification / Re-Rental
In some circumstances, residents may request to locate a qualified replacement tenant. Tenant is responsible for Re-rental fees and remains financially responsible until new lease is signed/deposit is paid from future tenant
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Pets/Parking/Additional Residents
How Do I Add or Remove a Resident From My Lease?
Any changes to the residents listed on a lease must be approved by management.
Adding a Resident
To request a new roommate or resident:
Contact the leasing team with the proposed resident's information.
The applicant will complete the required application.
Management will review the application.
If approved, the appropriate lease addendum or modification will be prepared for signature.
Removing a Resident
Residents requesting to remove someone from a lease should contact management in writing.
Management may require updated documentation, income verification, or other information from the remaining residents.
No resident is considered removed from a lease until the required paperwork has been approved and fully executed.
How Can I Add or Remove a Pet?
All pets must receive prior approval from management.
Residents should contact the leasing team before bringing a new pet into the property.
Depending on the property, applicable pet restrictions, fees, deposits, breed restrictions, and monthly pet rent may apply.
If a pet is approved, management may require a pet addendum to be signed by all applicable leaseholders.
If you no longer have a pet, please notify management so your lease records can be updated.
Unauthorized pets may result in fees or other action as permitted by the lease.
How Do I Add or Remove Parking?
If your property offers off-street parking and you would like to rent a parking space, contact the leasing team to check availability.
Do not begin parking in an assigned or restricted space without authorization.
Unauthorized vehicles may be subject to ticketing or towing.
If parking is available, management may request vehicle information including:
Make
Model
Year
Color
License plate number
License plate state
A parking addendum may be required before parking privileges begin.
Ending a Parking Agreement
If you no longer need your parking space, contact the leasing team in writing to provide notice.
Any applicable notice requirements, parking fees, deposits, keys, remotes, or access devices must be addressed before the parking agreement is considered terminated.



